Refund policy
All sales are final as the general policy, subject to remedies required by applicable law.
No discretionary refunds
Software licences, software bundles, digital layout templates and template bundles are digital products. Once an order is accepted and access is supplied, we do not offer discretionary cancellations, exchanges or refunds for change of mind, accidental selection, non-use, preference, or incompatibility that was clearly disclosed before purchase. Read the product requirements and use the MIDIWORX 14-day trial before buying where applicable. Other products do not have a free trial.
Your statutory rights remain
This policy does not exclude, restrict or waive rights or remedies under the Consumer Protection Act, 2019, applicable Consumer Protection (E-Commerce) Rules or any other applicable law. Non-delivery, defective or deficient products, material misdescription, and any other circumstances in which law requires a remedy will be assessed and resolved as required. “No refunds” is not a refusal to investigate a valid consumer complaint. Where required, the remedy may include correction, replacement, cancellation or refund.
Payment errors and duplicate charges
Report suspected duplicate, unauthorised or incorrect charges promptly. We will investigate with the payment provider and arrange the applicable correction or legally required refund. Payment-provider dispute rights are unaffected. Do not share card details in your request.
How to raise an issue
Email support@teckworx.com for a refund grievance, or support@midiworx.com for product assistance, with the order reference, purchase email, product and a description of the issue. Relevant screenshots may help. We may request proportionate evidence to verify the order and problem. No arbitrary claim deadline in this policy overrides a statutory limitation period.
Approved refunds
Where a refund is required or approved, it will normally be processed through the original payment method via the checkout provider. Processing times depend on the provider and bank and will be communicated after approval. Do not assume that licence revocation alone creates a refund entitlement. Statutory remedies and any mandatory provider terms take precedence over conflicting wording here.